Strategic Operations Lead

  • Operations
  • Amsterdam, Netherlands

Strategic Operations Lead

Job description

We are Europe’s leading KYC (Know Your Customer) solution for banks, fintechs and insurers. Less than three years after launching our first product, we verify millions of identities for clients like N26, Solarisbank, YOLT, Allianz, KPN, Flatex,, DeGiro, Xapo and many more. Not to mention that we bust fraudsters using the newest solutions in AI and other really cool technology! But just as important for Fourthline success is our Operations team. Although much of what we do is automated, we also work on manual checks for things the machine can not do yet, and also we have a large group of experts supporting the process- i.e. Fraud experts, experts in regulations, client service experts etc. They work relentless to bust even more fraud. Never underestimate the importance of HI - Human Intelligence!
And with growing numbers in sales, more clients and more cases, Remco (our COO) could use your help in defining and creating “Operations of tomorrow”!

2021 and beyond

We are proud of where we are today and are ready to take this to the next level by extending our automation and expert knowledge (KYC and CDD analysts, annotations, QA and more) even further. Protecting the online financial system is hard work, but incredibly rewarding. In the upcoming years we want to continue the development of the safest and most customer friendly digital identity solution. If you like to work for a company that makes a real impact to society this could be the thing for you... 2021 and beyond... That is where we will go super fast!!

Your mission is to...

...shape the Operations of the future for Fourthline. You will be the right-hand of the COO Remco Vlemmix (ex McKinsey partner) working very closely together on strategy and operations. This means that you have to take a critical look at our Operations strategy, organization and processes and be able to define which fundamental changes are needed to scale Fourthline even further. But it doesn’t stop there...we also expect you to translate these changes in to action and be able to execute them as well. It's no small task - this is a highly critical role defining and delivering of company-wide projects with an eye on growth and impact.

Just to make sure we’re on the same level here: we’re not looking for just great brains. We are looking for a hands-on and growth minded individual that wants to take ownership of one of our most important departments within Fourthline.

When you join you can sink your teeth in straight away:

  • Getting to know the organization, growth plans and fully understand our way of working
  • Challenge the status quo every day
  • Think big, start small: come up with an execution plan to make impact right away
  • Show your execution power by independently running projects within Operations and across departments
  • Define the fundamental changes needed to prepare for scale
  • Present and showcase your ideas within the organization
  • Help in the daily operations to get to know the organization and even better identify what we can do better. (the devil is in so many details, and sometimes a fresh pair of eyes can do the trick as well!)

And consider this the beginning. In case you have some teeth left after this, there are enough career opportunities to gain a leading role within our fast-growing organization.

If you’ve been reading this far, chances are high you’re a bit like us...

  • We are a team. You are a team player
  • You are a analytical and conceptual thinker with the ability to thrive in ambiguity
  • You are a creative problem solver with a holistic mindset – as you are connecting the dots, structure them and detail-oriented in describing them
  • You have a huge drive to make impact
  • You are a self starter with hands-on mentality – GTD all the way
  • You are a great communicator. Both written as well as spoken
  • You are an action-oriented motivator to achieve our goals as team
  • Most importantly – you combine all the above skills and actually get sh*t done!

We welcome people from all backgrounds who relish the opportunity to help develop the safest and most customer friendly digital KYC solution. If you have ambition to learn and grow, curiosity and drive... come work with us, and let’s make sure that criminals stand no chance in the online realm of onboarding.

Job requirements

  • At least 3 to 5 years working experience
  • Experienced in project management
  • Relevant Master degree
  • Strong analytical and problem solving skills
  • Entrepreneurial mindset
  • Operational execution spike – keep multiple balls up in the air in an ambiguous fast paced environment and deliver on time
  • Strong stakeholder management skills
  • Solid oral and written communication abilities, with positive and energetic attitude. Fluent in English, Dutch is a plus
  • The ability and flexibility to work in a fast-paced scale-up environment
  • Located in The Netherlands (due to the Coronavirus we currently do not relocate people - we can take over sponsorship/visa, but cannot apply for new ones at this moment in time).

Liked what you read and are now wondering what you can expect from us?

At Fourthline, we care about attracting and retaining the best people and that is why we offer:

  • A good salary compared to other Scale-ups
  • The chance to work in a multinational and rapidly growing scale-up that works with leading names in global finance
  • 25 days of vacation to recharge your batteries
  • A workplace in our beautiful new office right next to Vondelpark in Amsterdam
  • Daily catered, fresh and tasty lunch with your colleagues (when allowed again)
  • A high degree of collaboration and autonomy
  • A crucial role in a highly motivated, talented team
  • Great career opportunities
  • After work drinks in our very own bar on Fridays (when allowed again)
  • Flat structures and open communication
  • Current count: 4 office dogs - Nelson, Mollie, Bean and Doggo