IT System Analyst

  • Technology
  • Barcelona, Spain

IT System Analyst

Job description

Fourthline is a rapidly growing fintech startup, based in Amsterdam and Barcelona. We fight financial crime by helping banks and leading fintech companies with their KYC (short for Know Your Customer and is nerdy jargon for "onboarding"). 

We have grown >100% in the last quarters alone and work with companies like N26, KPN, DEGIRO, Vivid, Trade Republic, Nationale Nederlanden, Wish, Solarisbank, Bol.com, and many more! With 200 Fourthliners today, we are on a mission to fight financial crime! Since the launch of our KYC solutions three and a half years ago, we have run millions and millions of verifications. In the past twelve months, we have signed contracts with Europe’s most respected (neo)banks, online brokers, and fintechs. 

 
Your mission 
The IT Support team provides support to over 200 Fourthliners and ensures that everyone can work at full speed anywhere, anytime! Your mission is to provide the company with the best IT Support imaginable! You bring high quality, high standards and a great pace on execution! 

We see some important responsibilities: 

  • You take ownership of different support tickets to better assist your colleagues based in Barcelona – you will make the difference in our fast-growing office! 
  • You will analyze, troubleshoot and resolve more complex IT issues (hardware, software, and related IT services) for example by using remote desktop connections to provide immediate support 
  • Perform L1 Support activities such as issue, triage and routing 
  • Giving your (important) input in improvements of workflows, processes, like onboarding, offboarding and Identity and Access Management (IAM) 
  • Build and maintain great relationship with your colleagues either via phone, email or chat, until you have solved a technical issue with regular feedback moments 
  • Writing and updating the current documentation in a clear and concise manner 



Job requirements

  • 1+ year of experience as IT System Analyst, IT Help Desk Technician, IT Support Technician, Technical Support Engineer, Desktop Support Engineer or just graduated from a technical university 
  • BS degree in Information Technology, Computer Science or relevant field is highly appreciated
  • Ability to perform troubleshooting on Mac OS, Windows 10, Office 365, Linux, and various applications (like the Adobe suite)
  • Any knowledge of the following technologies (our stack!) is an advantage:Azure Active Directory, JAMF PRO and JAMF Protect , Cisco Meraki, Atlassian products (Jira, Confluence)
  • Willing to learn and going the extra mile to support at best your colleagues
  • Thrives on technical challenges and takes pride in solving them… with a good proactive attitude!
  • Working proficiency in English, Spanish is a plus
  • Being currently based in Barcelona area


Liked what you read and are now wondering what you can expect from us?

We are growing fast! That means a lot of room for impact in a fairly new KYC market that is exploding! You will get the chance to work in a multinational and rapidly growing scale-up that works with leading names in global FinTech, Banking as a Service, Crypto and trading platforms. And next to that we offer:

  • A great compensation package (base salary, flexible budget, education budget)
  • 25 days of holidays to chill
  • A 50/50 hybrid WFH/WFO model. We believe the office can be key to collaborate, be creative and align. And we know you can be productive at home when focus is required
  • Senior leadership team and growth driven teams that bring out the best in you
  • A high degree of collaboration and autonomy in a highly motivated, talented team
  • Flat structures and open communication
  • Office dogs! (they are the cutest!)
  • Snacks & fruit always available. And when we are allowed to create more freedom you can find catered lunch + awesome Friday drinks in our very own bar again!

Note:For this role we currently don’t relocate people, so you need to be in Barcelona already and be in the possession of an independent EU work permit.