Customer Success Manager

  • Business Development
  • Amsterdam, Netherlands

Customer Success Manager

Job description

Do you want to work in one of the fastest growing fintech scale-ups in the Netherlands and work with top leaders from the industry?  Do you want to have significant impact in our growth as well as your own?  Then we hope to welcome you as our colleague to further accelerate the next phase of our growth as our first commercial Customer Success Manager.

Your role

As our first Customer Success Manager you will be setting up internal processes and ways of working while supporting our customers from a more commercial and product focused angle. We work with demanding Enterprise customers in a complex and highly regulated space (RegTech / FinTech) and you are end responsible for customer satisfaction. Maintaining strong internal relations is a key to achieve your goals externally as well. You will have a huge contribution to us & the world knowing we’re fighting financial crime together! 

Bring it on, we have plenty of challenges waiting for you here, like:

  • Full accountability for the customer’s overall success with Fourthline. This includes setting up a mature CSM function in our company, with focus on customer conversion, -expansion, customer health, and -satisfaction
  • You’ll maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency 
  • You will develop individual success plans to ensure Fourthline adoption, expansion and advocacy for each of your customers
  • You will prepare and own the Quarterly Business Reviews with our customers where you'll be talking about strategy and cooperation
  • You will work with our product team to surface customer requests and help translate customer feedback into product requirements
  • Working with many of your friends in Sales, Implementations and Customer Operations at Fourthline
  • You will pitch new product (and potentially co-dev) opportunities with your relations and try to Up- & cross sell where possible
  • You love & live data and bring actionable conclusions to us and our customers
  • Setting up structured processes to achieve the above is something we count on you for!

Job requirements

  • You have +4 years of experience in a – similar - customer focused, account management type of role in the Banking/Financial Services or Technology space
  • A proven track record of successfully managing long-term account relationships at all organizational levels (C level, IT, Operational, compliance & risk)
  • You have recent experience in a B2B Software-as-a-Service (SaaS) products and services company across Europe or even wider spread
  • You bring a consistent track record of achieved targets and goals, preferably in an commercial account management / CSM setting
  • Slide decks… solid & slick slide decks. Don’t underestimate their power in this role 😉
  • Excellent communicator personality with cultural sensitivity
  • A drive to be successful. As we’re at the beginning of the CSM function, we need to build it from scratch and that means pro activity, grid and persistence.

Liked what you read and are now wondering what you can expect from us?

We are growing fast! That means a lot of room for impact in a fairly new KYC market that is exploding! You will get the chance to work in a multinational and rapidly growing scale-up that works with leading names in global FinTech, Banking as a Service, Crypto and trading platforms. And next to that we offer:

  • A great compensation package (base + bonus)
  • 25 days of holidays to chill
  • Pension scheme in place
  • A 50/50 hybrid WFH/WFO model. We believe the office can be key to collaborate, be creative and align. And we know you can be productive at home when focus is required
  • Senior leadership team and growth driven teams that bring out the best in you
  • A high degree of collaboration and autonomy in a highly motivated, talented team
  • Flat structures and open communication
  • Office dogs! (They are the cutest!)
  • Snacks & fruit always available. And when we are allowed to create more freedom, you can find catered lunch + awesome Friday drinks in our very own bar again!

NOTE: For this role we can only consider people that are EU based + EU citizen and/or already have a working permit in place to work in the Netherlands. We have some limited support options on relocation for this position available.

Why you don’t want to miss out

We have grown a lot since our start in 2018 and work with companies like N26, KPN, Flatex-DEGIRO, Vivid, Trade Republic,, Solarisbank,, and many more! With ~250 Fourthliners today, we are on a mission to fight financial crime! Since the launch of our KYC solutions almost four years ago, we have run millions and millions of verifications. In the past twelve months, we have signed contracts with Europe’s most respected (neo)banks, online brokers and other FinTech.